Legal

Terms of Service

Effective 29 August 2026 · Applies to suavelifestyleconcierge.com and to services arranged through it

1. Agreement to these terms

These Terms of Service ("Terms") govern your use of suavelifestyleconcierge.com and any service you request, book or receive through it. By using this website, submitting a request through it, or booking or receiving a service arranged by us, you agree to these Terms. If you do not agree, do not use the site or our services.

These Terms are between you and the business trading as Suave Lifestyle Concierge ("Suave", "we", "us" or "our"). Registered legal entity name and entity type: [BUSINESS OWNER CONFIRMATION REQUIRED: registered legal entity name and entity type]

If you make a request on behalf of another person or a group, you confirm you are authorised to do so and you accept these Terms for yourself and on behalf of every member of your party.

2. Who we are and what we do

Suave Lifestyle Concierge is a lifestyle concierge serving Miami, Florida. We coordinate and arrange access to experiences across nightlife, water, cars, stays, dining, ground transport, air travel, excursions, protection and media, so that a client deals with one point of contact.

Most of what we arrange is supplied by independent third parties. Nightclubs, restaurants, venues, vessel and captain operators, aircraft operators, vehicle owners, accommodation hosts, tour operators and security personnel are separate businesses with their own staff, equipment, licensing, insurance and terms. Where we arrange such a service, our role is to source, coordinate and book it on your behalf.

This website's own private jet page states that final aircraft selection depends on "operator availability" and "operator approval", which reflects that aircraft are supplied by third-party operators rather than by us.

For each of the ten service lines, whether Suave supplies the service directly or arranges it with an independent provider: [BUSINESS OWNER CONFIRMATION REQUIRED: for each of the ten service lines, state whether Suave supplies it directly or arranges it with an independent third-party provider] This distinction determines who is responsible to you for the performance of the service, and it should be stated accurately for each service line.

3. Eligibility

You must be at least 18 years old and legally able to enter a binding contract to submit a request or book a service.

Individual services carry their own requirements set by the provider and by law, and these are not waivable by us. These include, without limitation:

• Nightlife, bottle service and adult venues. Entry, age minimums, dress code, identification and admission are decided by the venue and by law. Venues that serve alcohol or offer adult entertainment enforce their own age minimums, commonly 21.
• Vehicle rental. Our exotic rentals page states that a licence is required. Minimum driver age, licence class, driving record and insurance requirements are set by the vehicle owner, the applicable insurer and by law.
• Watercraft, ATV and helicopter activity. Operators impose their own age, weight, health, sobriety, licensing and competency requirements.

Meeting these requirements is your responsibility. If you or a member of your party cannot meet them, the provider may refuse service, and section 13 applies.

4. Inquiries, quotes and availability

Submitting a request form, sending a message, calling or texting us is an inquiry. It is not a booking and it does not reserve anything.

Nothing on this website is an offer capable of acceptance. Listings of vehicles, vessels, aircraft, properties, venues, restaurants and tours describe what we have arranged or can seek to arrange. They are not a representation that any particular item is available on any particular date.

A booking exists only when we confirm it to you directly and any required deposit or payment has been received.

Specific vehicles, vessels, aircraft, tables, rooms and venues are subject to availability and to the provider's approval. Where the item you asked for is not available, we may offer an equivalent alternative. Our private jet page states this expressly for aircraft.

5. Pricing

Prices shown on this website are starting prices and are presented as such. This site states that prices vary by date, weekend, holiday, delivery, route, passenger count, group size, venue, night and availability, and that a number of services are priced only on request.

Displayed prices are estimates for guidance. They are not quotes and they do not bind us. The price that applies to you is the one we confirm to you for your specific booking.

Unless we state otherwise in writing when confirming your booking, quoted amounts exclude taxes, fees, fuel, tolls, gratuities, docking, landing, permit and licensing charges, cleaning charges, damage, overage and any charge imposed by a third-party provider or venue.

Where this website states an inclusion, minimum or restriction for a specific item, that statement applies to that item. Examples published on this site include captain and crew inclusions on named vessels, a two-hour minimum and a no-smoking rule on one vessel, hourly minimums of three or four hours in the chauffeur fleet, a two-day minimum on car rentals, and per-person pricing on helicopter tours with two to four guests per flight.

6. Bookings, deposits and payment

Booking terms are confirmed to you for each booking. Where this website already states a term, that term applies:

• Yacht charters. The vessel listed as "Creed" is published with a 40% deposit to reserve.
• Exotic rentals. Published terms are a two-day minimum rental, a $1,000 refundable deposit, a licence, and insurance options available.
• Elite chauffeurs. Published hourly minimums apply per vehicle.

Deposits reserve capacity that we and the provider then hold for you and turn away others for. Section 13 and the Refund & Cancellation Policy govern what happens to a deposit if a booking does not proceed.

You are responsible for paying the full confirmed amount, together with any charge properly incurred by you or your party, including damage, loss, cleaning, overage beyond booked hours, fines, tolls, and any charge levied by a venue or provider.

Accepted payment methods, deposit terms for services other than those listed above, the schedule on which balances fall due, security or incidental holds, and any late payment charge: [BUSINESS OWNER CONFIRMATION REQUIRED: accepted payment methods, deposit terms, when balances are due, security or incidental holds, and any late payment charge] This website does not itself take payment, so these terms are set and communicated by the business directly.

7. Your responsibilities

You agree that:

• The information you give us is accurate and complete, including names, contact details, dates, party size and any requirement, restriction or condition relevant to the service.
• You and everyone in your party will comply with all applicable laws and with every rule, instruction, term and safety direction given by us, by a provider, by a captain, pilot, driver, guide or protection agent, or by a venue.
• You will not operate any vehicle or vessel, or take part in any excursion, while under the influence of alcohol or any impairing substance.
• You will treat vehicles, vessels, aircraft, properties and equipment with care and return them in the condition received, ordinary wear excepted.
• You are responsible for the conduct of every member of your party, including any guest you invite, and for any loss or damage they cause.
• You hold, and will maintain, any licence, permit, qualification and insurance a service requires of you.

You accept that a provider or venue may refuse or discontinue service where these obligations are not met, and that section 13 then applies.

8. Assumption of risk

Several of the services described on this website are inherently risky physical activities. These include, without limitation: jet skis and jet cars on open water; ATV, double-rider and side-by-side off-road trail riding, including night rides; helicopter flights; boarding, riding on and disembarking vessels; and operating high-performance vehicles.

You acknowledge that these activities carry inherent risks of property damage, injury and death, that those risks cannot be eliminated, and that they may arise from weather, water and trail conditions, equipment failure, mechanical fault, the conduct of other participants or third parties, and your own conduct.

You voluntarily choose to take part with knowledge of those risks and you assume them, to the fullest extent permitted by law, for yourself and for every member of your party.

Providers of these activities will normally require you to sign their own waiver, release, rental agreement or liability form directly. Those documents are between you and that provider, they are in addition to these Terms, and we are not a party to them.

[ATTORNEY REVIEW REQUIRED] The enforceability of assumption of risk and release language varies by activity and by jurisdiction, and Florida applies specific requirements to such provisions, including in relation to minors. Whether a separate signed waiver should be required by this business in its own name, in addition to any provider waiver, should be assessed by qualified counsel.

9. Third-party providers

Where a service is supplied by an independent third party, that provider is solely responsible for supplying it, for the condition and safety of its equipment, for its staff, and for holding the licences, permits, certifications and insurance its activity requires.

We are not liable for the acts, omissions, negligence, breach, delay, cancellation, unavailability, misconduct, pricing or terms of any third-party provider or venue, or for injury, death, loss or damage caused by them, to the fullest extent permitted by law.

Third-party providers set their own terms, and those terms may include their own deposits, cancellation charges, minimums, security holds, waivers and restrictions. Where you contract directly with a provider, that contract governs that service.

Venue access, guest list, table placement, seating, timing and admission are at the sole discretion of the venue or restaurant. We can request and arrange; we cannot guarantee an outcome that another business controls.

10. No warranties

To the fullest extent permitted by law, this website and all services arranged through it are provided "as is" and "as available", and we disclaim all warranties, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, title, and any warranty arising from course of dealing or usage of trade.

We do not warrant or guarantee:

• That any particular vehicle, vessel, aircraft, property, table, room, venue, date, time or provider will be available.
• Entry to, or any particular treatment at, any venue or restaurant.
• Any price other than one we confirm to you in writing for your booking.
• That an experience will meet a subjective expectation, or match a photograph, itinerary or description in every detail.
• That the website will be uninterrupted, error-free or free of inaccuracies.

Photographs and listings on this site are illustrative. Specification, colour, trim, model year, layout, furnishing and condition of any item may differ from an image.

Nothing in these Terms excludes or limits any warranty or right that applicable law does not permit to be excluded or limited.

11. Limitation of liability

To the fullest extent permitted by law:

We are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profit, revenue, business, opportunity, data, goodwill, enjoyment, or for the cost of substitute services, arising out of or relating to this website, our services, or any service supplied by a third-party provider, whether based in contract, tort, strict liability, statute or otherwise, and whether or not we were advised such damages were possible.

Our total aggregate liability arising out of or relating to any booking, inquiry or use of this website is limited to the total amount you actually paid to us for the specific booking giving rise to the claim.

These limits apply to us and to our owners, officers, employees, contractors and agents.

These limits do not apply to any liability that applicable law does not permit to be limited or excluded. Under Florida law and other applicable law that may include, among other things, liability for a party's own gross negligence, wilful misconduct or fraud, and certain liability for personal injury or death. Nothing in these Terms is intended to limit any such liability, and nothing here waives a right that the law makes non-waivable.

[ATTORNEY REVIEW REQUIRED] The permitted scope of limitation of liability clauses, and their enforceability against consumers, varies by jurisdiction and by claim type, and is subject to particular scrutiny where personal injury arises from inherently risky physical activity or from security services. This section should be reviewed by qualified counsel.

12. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless Suave and its owners, officers, employees, contractors and agents from and against any claim, demand, action, loss, liability, damage, fine, penalty, cost and expense, including reasonable legal fees, arising out of or relating to:

• Your breach of these Terms or of any provider's or venue's terms.
• Any act or omission by you or any member of your party, including damage to or loss of any vehicle, vessel, aircraft, property or equipment.
• Your violation of any law, or of any right of a third party.
• Any inaccurate or incomplete information you gave us.
• Any content you submit to us or to this website.

This does not require you to indemnify us against our own gross negligence, wilful misconduct or fraud, or against any liability the law does not permit to be shifted.

13. Cancellation and refunds

Cancellations, changes, no-shows, refusals of service and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms.

14. Payment disputes and chargebacks

If you believe an amount has been charged in error, contact us first using the details in section 23 so that we can review it. Most billing questions are resolved quickly and directly.

Initiating a chargeback or payment dispute for a service that was provided, for a booking cancelled outside the terms that applied to it, or for a deposit forfeited under those terms, is a breach of these Terms.

Where a chargeback is raised, we may submit these Terms, the Refund & Cancellation Policy, your booking confirmation, our correspondence with you, and provider records as evidence that the service was booked and supplied on the terms agreed.

We may decline future bookings from a client who has raised a chargeback in breach of these Terms, and may recover any resulting fee, cost and reasonable expense, to the extent permitted by law.

Nothing here limits any right you have under law or under your card issuer's rules to dispute a charge that is genuinely unauthorised or erroneous.

15. Conduct and refusal of service

This business describes itself as invitation only. We may decline, suspend or discontinue service, in our discretion and without any obligation to state a reason, including where:

• A requirement in section 3 or an obligation in section 7 is not met.
• You or a member of your party is intoxicated, impaired, threatening, abusive, unsafe, or in breach of a provider's or venue's rules.
• We reasonably believe a request is unlawful, fraudulent, or intended to facilitate unlawful activity.
• A provider or venue refuses or withdraws service.
• An amount owed to us is unpaid.

Where service is refused or discontinued on these grounds, the Refund & Cancellation Policy applies and no refund is due except as that policy or applicable law provides.

16. Intellectual property

This website and its contents, including its text, layout, design, photographs, graphics, the Suave Lifestyle Concierge name and its emblem, are owned by us or used with permission, and are protected by intellectual property laws.

You may view and use this site for the purpose of inquiring about and booking our services. You may not copy, reproduce, republish, scrape, mirror, frame, distribute, sell or create derivative works from any part of it, or use it to train a machine learning model, without our prior written permission.

Third-party names, marks and logos appearing on this site, including vehicle manufacturers, aircraft manufacturers, vessel builders, venues, restaurants, hotels and platforms, belong to their respective owners. Their appearance is descriptive, to identify what can be arranged, and does not indicate affiliation, sponsorship or endorsement.

Ownership of the photographs published on this site, and the permissions under which each is used: [BUSINESS OWNER CONFIRMATION REQUIRED: confirm ownership of, or permission for, the photographs published on this site] Where a photograph is supplied by a provider, a venue or a photographer, the terms of that permission govern its use.

17. Content you submit

If you send us content, including notes on a request form, messages, reviews, photographs or video, you keep ownership of it, and you grant us a non-exclusive, worldwide, royalty-free, transferable, sub-licensable licence to use, reproduce, adapt and display it for the purpose of providing and promoting our services.

You confirm that you own or control the rights to any content you send, that it does not infringe anyone's rights, and that any identifiable person in it has consented to its use.

We may remove or decline to use any submitted content, at our discretion.

Do not send us content that is unlawful, defamatory, obscene, harassing, infringing, or that contains another person's personal information without their consent.

18. The website assistant

A chat assistant has been built for this website but is not currently enabled on any page. This section governs it whenever it is switched on.

The chat assistant is an automated tool built on a third-party generative AI service. It answers from a fixed description of our services and published starting prices.

Its output may be incomplete, out of date or wrong. It is not a quote, a confirmation, a booking, a reservation, advice, or any kind of commitment by us, and it cannot bind us. Nothing it says varies these Terms, the Refund & Cancellation Policy, or any term we confirm to you directly. Where the two differ, the terms we confirm directly govern.

Availability, final pricing and all booking terms are confirmed only by our team. See the Privacy Policy for how chat content is processed.

19. The website itself

We may change, suspend or withdraw this website or any part of it at any time. We do not undertake that it will be available uninterrupted or that its content is complete, current or free of error. Listings, prices and inventory change.

Links to third-party sites and social platforms are provided for convenience. We do not control them and are not responsible for their content, availability or practices.

You may not attempt to gain unauthorised access to this site or its systems, interfere with its operation, or use automated means to access it other than conventional search engine indexing consistent with our robots file.

20. Force majeure

We are not liable for any failure or delay in arranging or performing a service where it is caused by something beyond our reasonable control, including: weather, sea state, storm, hurricane and flood; fire; act of God; epidemic and public health measure; act of government, port, aviation or law enforcement authority; airspace, marina or road closure; strike and labour dispute; civil unrest; war and terrorism; utility, network, hosting or telecommunications failure; mechanical failure; and the unavailability, withdrawal, insolvency or non-performance of a third-party provider or venue.

Where such an event prevents a service, we will use reasonable efforts to rearrange it or to arrange an alternative. The Refund & Cancellation Policy governs the financial consequences.

21. Governing law and disputes

Governing law and the courts or forum in which disputes are to be resolved: [BUSINESS OWNER CONFIRMATION REQUIRED: governing law and forum for disputes, to be settled with counsel] The business describes its service area as Miami, Florida, and this website is operated from the United States, which is consistent with Florida law and the courts of Miami-Dade County, Florida, but the governing law clause should be stated deliberately rather than assumed.

[ATTORNEY REVIEW REQUIRED] Whether to include a binding arbitration agreement, a class action waiver, a jury trial waiver, an exclusive venue clause or a contractual limitation period is a significant decision. Each can materially benefit the business, and each is subject to jurisdiction-specific requirements of formation, conspicuousness and enforceability, particularly against consumers and particularly where personal injury claims are involved. No such clause has been drafted here, because drafting one that is unenforceable is worse for the business than having none. This should be settled with qualified counsel and this section replaced.

Before commencing any formal proceeding, you agree to contact us using the details in section 23 and to allow 30 days for us to attempt to resolve the matter informally.

22. General

Entire agreement. These Terms, the Refund & Cancellation Policy, the Privacy Policy, and the specific terms we confirm to you for a booking, are the entire agreement between us on their subject matter, and supersede prior discussions, marketing statements and representations. Where a booking confirmation and these Terms conflict, the booking confirmation governs for that booking.

Severability. If any provision is held unenforceable, it is to be limited or severed to the minimum extent necessary, and the remaining provisions stay in force.

No waiver. A failure to enforce a provision is not a waiver of it.

Assignment. You may not assign your rights under these Terms without our written consent. We may assign ours in connection with a transfer of the business.

No third-party beneficiaries. Except for the persons protected by sections 11 and 12, these Terms create no rights in anyone who is not a party to them.

Changes. We may update these Terms. The effective date at the top of this page shows when they were last changed. The version in force when your booking is confirmed governs that booking.

Survival. Sections 8 through 14, 16, 17, 21 and 22 survive the end of your booking or your use of this site.

23. Contact

• Email: SuaveLifestyleConcierge@Gmail.com
• Telephone or SMS: 305.697.8489
• Postal address: [BUSINESS OWNER CONFIRMATION REQUIRED: business mailing address for legal notices]